About the Company In Alfa Laval we are every single day contributing to a more sustainable future for our planet through engineering innovation Our global team designs and implements the refining recycling and purifying process that allow our customers to be better themselves You will find our work in leading applications for water purification clean energy food production waste processing pharmaceutical development and much more The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality in an setting that welcomes drive courage and diversity The result is a company where we all can be very proud of what we do Our core competencies are in the areas of heat transfer separation and fluid handling We are dedicated to optimizing the performance of our customers processes our world-class technologies our systems equipment and services must create solutions that help our customers stay ahead Please feel free to peruse our website www alfalaval com The position About the job Key Responsibilities in this role Register customer orders and monitor the entire order settlement process including delays rescheduling holds and TBA To Be Advised cases Ensure timely booking and processing of work orders in the ERP system Create service requests execute invoicing and ensure timely job closure o Maintain accurate records of orders received booked pending and executed Update ERP entries regularly to reflect changes in order status PO amendments and service progress Prepare and maintain documentation for returns commissions credit debit notes and customer claims Submit quotations and proforma invoices PI and follow up on approvals and feedback Address customer inquiries and resolve issues related to service orders and billing Collaborate closely with sales teams for purchase order amendments and clarifications Coordinate with service managers finance and other stakeholders to minimize DNI Days Not Invoiced and resolve deviations

📌 Field Service Order Handler (Pune)
🏢 Alfa Laval
📍 Pune