Overview At Blue Yonder Defense Solution BYDS we are customer-focused purposeful driven by results and have a relentless spirit for learning The Technical Account Manager is responsible for establishing relationships with key IT and business stakeholders ensuring both execution against the SaaS engagement and appropriate focus on longer-term customer objectives and value They maintain ownership of the customer s BYDS SaaS solution environment and ensure timely and satisfactory resolutions of all technical and operational issues Scope As a member of the BYDS account team you collaborate with Customer Success Partners CSPs and Customer Executives CEs to ensure customer satisfaction through service delivery planning and execution 25 TRAVEL This TAM will work in the functional areas of Humanitarian Aid Supply Chain Management The role focuses on customers that are primarily in GMT to GMT 2 time zones Technical Environment Object-Oriented Programming Skills Good understanding of data structures and algorithms Knowledge of the Java programming language Experience with enterprise integration patterns protocols such as REST EDI SOAP Systems implementation knowledge requirements process analysis conceptual and detailed design configuration testing training change management support Experience with modern web client technologies i e React What You ll Do Own a portfolio of enterprise customers Establish relationships with each customer that transcends the tactical delivery details thus ensuring appropriate focus on longer-term customer objectives Understand new BYDS product releases specific perks to customers and work with account team to proactively position opportunities related to technical upgrades Serve as the primary point of contact for customer concerns relating to technical questions issues or escalation and coordinate and drive resolution with BY Customer Support consulting sales and product teams Align with internal account team Customer Success Partners and Cus

📌 Sr Technical Account Manager (Pune)
🏢 Blue Yonder
📍 Pune