Who Are We We re more than just a company we re a global leader in digital safety With a solid commitment to ensuring that everyone can navigate the digital world securely we unite the best minds and cutting-edge technology through our family of brands Norton Avast LifeLock Avira AVG ReputationDefender and CCleaner Together we protect over 500 million people worldwide Our workplace is built on inclusivity where your well-being is a top priority We believe success comes from balance and authenticity When you re thriving you re unstoppable So bring your bold ideas and unstoppable drive and join us in shaping the digital world Ready to make an impact Join TeamGen How We Work Our hybrid work model 3 days in the office gives us the face-to-face time to have creative conversations meaningful meetings make quick decisions and build relationships At the same time it offers flexibility you need to focus and do your best work Mission and Goals We are looking for a self-motivated Individual having experience with technical support to join our Internal Tech Support Center of Excellence COE Team within Consumer Services and Inside Sales CSIS This is a strategic and operational role with responsibility for engaging with Gen customers carrying out extensive root cause log analysis This person will represent the Voice of our Customers to internal stakeholders focused on improving overall customer experience This team will spend time resolving any questions customers have as well as finding out areas of improvements in our experience They will collate data knowledge and customer feedback to come up with suggestions for customer experience improvements The team may also assist with testing out any new concepts or ideas with our customers Objectives As part of the Gen Tech Support COE team this person will handle customer queries via the standard support contact methods phone chat Email Remote access Work closely with Support partner management teams to understand any challenges impa

📌 Technical Support Specialist (Chennai)
🏢 Gen Digital
📍 Chennai