Job Category General Management Ops Are you ready to take the next step in your leadership journey As an Operations Team Manager within our Site Leadership Team you ll have the chance to directly impact our customers and business by guiding a talented group of Specialists and Analysts Job Summary As an Operations Team Manager within the Site Leadership Team you will directly manage a group of Specialists and or Analysts responsible for engaging with our customers to offer appropriate solutions and processing the associated work You will leverage your knowledge experience and relationship-building skills to enhance the performance of the department and the line of business through active participation in specific projects Job responsibilities Execute on business initiatives by creating and maintaining open communication with employees peers leadership team and other lines of business including developing and delivering executive and external reporting and other communications Make informed business decisions using your independent judgement skill set experience and subject matter expertise in combination with documented policies and procedures relationships with critical partners expanded empowerments and increased authority levels to enhance the performance of the department and business Identify and own end-to-end process improvement opportunities which may include recommending solution s developing and maintaining training content implementing changes managing process policy changes and partnering with the change management leadership team as necessary Ensure team s adherence to operating policies and procedures and legal and compliance regulations while independently resolving escalations Manage team performance leading by example and coaching on key behaviors to motivate sustained results this includes using performance management resources to proactively monitor coach and develop employees recognizing strong performers and managing those not meeting perfor