Location Mumbai Role Overview Zelle Biotech is seeking an experienced and visionary Senior Operations Manager to lead and optimize our end-to-end operations - encompassing Projects Product Management and Logistics The ideal candidate will play a pivotal role in driving operational excellence process innovation and cross-functional alignment to scale our biotech business and strengthen our market presence Key Responsibilities o Design and execute tailored operational plans across product and service verticals o Translate strategic objectives into executable roadmaps and action plans o Lead planning budgeting forecasting and resource allocation for operations o Foster a high-performance culture with robust values accountability and morale o Inspire mentor and develop cross-functional teams for optimum performance o Champion effective communication between leadership and frontline teams o Develop implement and continuously improve SOPs for product handling service delivery and logistics o Ensure operational policies align with organizational goals and regulatory requirements o Drive digitization and automation where relevant to improve operational efficiency o Ensure all operations adhere to industry standards regulatory guidelines and internal controls o Review audit outcomes and implement corrective action plans o Oversee documentation and compliance for quality assurance certifications and vendor management o Work closely with Sales R D Procurement and Customer Support to ensure seamless execution of client deliverables o Collaborate with senior leadership to shape mission vision and long-term strategic goals o Conduct operational and market analysis to improve service delivery logistics and procurement o Negotiate pricing delivery and contracts with key vendors to optimize cost and reliability o Approve replacements waivers and discounts 36 for NEB and 40 for CST in line with internal policy o Monitor customer feedback and align operations to enhance satisfaction a