Position Overview: As a Customer Support Executive at Locobuzz, you will play a crucial role inensuring smooth operations, resolving client issues, and optimizing customer experience. Since the role involves both technical and customer-facing responsibilities, we are looking for someone with a software background and a strong understanding of customer service.

Key Responsibilities:

- Act as the first point of contact for customer queries and issues.
- Troubleshoot UI and integration issues, providing timely resolutions via email, chat, or ticketing systems.
- Identify recurring problems, escalate critical issues, and document resolutions.
- Use debugging tools to analyze and resolve technical concerns.
- Provide product walkthroughs, training, and setup assistance.
- Maintain FAQs and troubleshooting guides, updating them for recent features.
- Notify customers about service disruptions and scheduled maintenance.
- Collaborate with internal teams to report bugs, suggest improvements,



and ensure priority support.
- Assist with API-related queries and third-party integrations.
- Ensure compliance with data privacy laws (GDPR, CCPA).

Preferred Skills & Qualifications

- Customer Service Expertise: Ability to empathize with clients and provide clear solutions (Essential).
- Technical Background: Basic knowledge of APIs, databases, logs, and debugging (Essential).
- Social Media & ORM Understanding: Familiarity with platforms like Facebook, LinkedIn,Twitter, Instagram, GMB (Essential).
- Problem-Solving Mindset: Ability to analyze issues, find patterns, and work toward resolution (Critical).
- Experience with Ticketing Tools: Proficiency in tools like Zendesk, Freshdesk, or ClickUp (Preferable).
- Any undergraduate degree.
- Excellent Communication and Interpersonal Skills.

📌 Customer Support Executive (Mumbai)
🏢 Locobuzz
📍 Mumbai