To look after and assist the HOD in the day-to-day functioning of the Investor Service Cell Department of the Exchange and in that context maintain all records, databases, files and ensure compliance with the provisions of the Arbitration and Conciliation Act, 1996, General Acts, NCDEX Bye Laws, Rules and Regulations.
Key Accountabilities
- To implement and monitor the companys arbitration and investor grievance policies and procedures to assure that there are adequate controls to protect the companys interests and interest of investors
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Follow TAT for each correspondence within and outside NCDEX and maintain proper records(electronic and physical) of documents
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Facilitate Conciliation and arbitration proceedings as per the turnaround time prescribed by SEBI
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To work with and assist the SEBI in drafting of any processes or governing commodity markets.
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Daily updating of IG, Conciliation arbitration and case status report and MIS
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Maintain records of ODR Institution,
Conciliation members details and arbitrators details and details of ISCs
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Handling Defaulter member Proceedings and Claims
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To Conduct Investor Awareness Programme (IAP) work of entire India though SMARTS and RISA
Educational Qualification
LLB / MBA or similar degree from a reputed University / Institute
Previous Experience
0 to 4 years of total experience with relevant 2 years of experience in Investor Grievance / Customer Service Department