We are looking for a proactive and organized Operations Executive to manage client communication, booking coordination, and day-to-day operational support from the office. The ideal candidate should have excellent communication skills, be customer-focused, and ensure a seamless experience for guests from inquiry to check-out.
Key Responsibilities
- Handle client inquiries through phone calls, WhatsApp, and email.
- Explain resort packages, room availability, pricing, and amenities to potential guests.
- Coordinate room bookings, confirmations, cancellations, and modifications.
- Follow up with clients regarding reservations and payment confirmations.
- Maintain robust client relationships by providing timely and professional support.
- Coordinate with the on-site resort team to ensure smooth guest arrivals and special requests.
- Resolve customer queries and complaints efficiently by coordinating with relevant departments.
- Update booking records and maintain accurate customer information.
- Prepare daily booking and occupancy reports.
- Assist in achieving monthly booking and revenue targets through effective client communication.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and relationship management abilities.
- Good organizational and multitasking skills.
- Basic knowledge of MS Office (Excel, Word) and Google Workspace.
- Ability to handle multiple client calls professionally.
- Positive attitude and problem-solving mindset.
Experience
- 0–2 years of experience in customer service, hospitality, resort operations, front office, or tele calling.
- Freshers with excellent communication skills are also encouraged to apply.
Preferred Qualification
- any degree with good communication.
- Experience in hospitality, travel, or resort booking is an added advantage.