About Onit We re redefining the future of legal operations through the power of AI Our cutting-edge platform streamlines enterprise legal management matter management spend management and contract lifecycle processes transforming manual workflows into intelligent automated solutions We re a team of innovators using AI at the core to help legal departments become faster smarter and more strategic As we continue to grow and expand the capabilities of our new AI-centric platform we re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech If you re energized by meaningful work love solving complex problems and want to help modernize how legal teams operate we d love to meet you Support Analyst Shift Timing 6 30 PM to 3 30 AM IST Position Summary Onit is growing and we are in need of an experienced Lead Support Analyst The role provides world-class technical support via phone email and online for clients utilizing Onit s suite of products We are seeking someone who enjoys solving problems for other people has a technical background we will provide training on our products and services and can explain complex ideas and concepts in a clear straightforward manner Key Responsibility Provide front-line and ongoing product and technical support for Onit s products and solutions Develop and maintain expert knowledge on Onit s product suite Educate users on all functions and features of our product line Assist with management of account software subscriptions Own and resolve customer and law firm escalations Provide feedback and suggestions on product features product performance alternative solutions and market trends You enjoy working in a fast paced-and dynamic environment with minimal oversight and direction You take responsibility for projects end-to-end from idea to completion Provide assistance guidance and coaching to colleagues where needed Supervise team members to ensure they are performing optimally to meet or exceed metrics and goals

📌 Support Analyst (Pune)
🏢 Onit
📍 Pune