Overview WELCOME TO SITA We re the team that keeps airports moving airlines flying smoothly and borders open Our tech and communication innovations are the secret behind the success of the world s air travel industry You ll find us at 95 of international hubs We partner closely with over 2 500 transportation and government clients each with their own unique needs and challenges Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork Want to be a part of something big Are you ready to love your job The adventure begins right here with you at SITA PURPOSE Responsible for the proactive support of products so that there is high product performance that is continuously improved Responsible for identifying and resolving the root causes of operational incidents implementing solutions to improve stability and prevent recurrence Manages the creation and maintenance of the event catalog to trigger events and develops both manual remediation approaches and automated workflows to resolve alerts Oversees the deployment of IT services and solutions ensuring successful integration with minimal disruption Focuses on operational automation and integration to enhance efficiency and collaboration between development and operations within service operations What will you do Define build and maintain support systems to ensure high availability and performance Handle complex cases for the PSO Build events to add to the event catalog for the relevant product or application Implement automation for system provisioning self-healing auto recovery deployment and monitoring Perform incident response and root cause analysis for critical system failures Monitor system performance and establish service-level indicators SLIs and objectives SLOs Collaborate with development and operations to integrate reliability best practices including moving to zero downtime architecture Proactively identify and remediate performance issues Problem Management Conduct

📌 Senior Expert Service Operations (Delhi)
🏢 SITA
📍 Delhi