Additional Information Job Number25157387 Job CategoryRooms Guest Services Operations LocationJW Marriott Goa Vagator Beach Road Goa India India 403509 ScheduleFull Time Located Remotely N Position Type Management JOB SUMMARY

Supports all property operations ensuring that the highest levels of hospitality and service are provided Manages the flow of questions and directs guests within the lobby Supports the tracking and resolution of service issues

CANDIDATE PROFILE

Education and Experience High school diploma or GED 1 year experience in the guest services front desk or related qualified area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required

CORE WORK ACTIVITIES





Managing Guest Services and Front Desk Operations Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Encourages and builds mutual trust respect and cooperation among team members Serves as a role model to demonstrate appropriate behaviors Supervises and manages employees Understanding employee positions well enough to perform duties in employees absence

Maintaining Guest Services and Front Desk Goals Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize organize and accomplish your work Supports handling complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others Assists with energy conservation efforts by monitoring compliance during property tours

Supporting Projects and Policies Related to Guest Experience and Safety Supports implementation of the customer recognition service program communicating and ensuring the process Supports regular inspection tours of the entire facility for appearance

📌 Guest Relations Manager (Anjuna)
🏢 Marriott International
📍 Anjuna