Skill required Banking Services - Core Banking Designation Business Advisory Analyst Qualifications Any Graduation Years of Experience 3 to 5 years About Accenture Accenture is a global qualified services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Customer Advocacy Team CAT is a small group of dedicated customer-focused coffee-loving complaint experts Customer complaints and escalations give us valuable insight into customer pain points and areas of friction which we are able to then report to executive leaders and process owners within the company you will use your product knowledge and detective skills to thoroughly review and investigate sophisticated customer complaints to understand the root cause and ensure regulatory and legal compliance What are we looking for oBanking Financial Services oWritten and verbal communication o Review and categorize consumer direct complaints out of a queue providing a root cause analysis and ensuring an accurate and fair resolution was provided on all complaints o Research respond and resolve complex complaints received through agencies collaborating with subject matter experts to provide an accurate and fair resolution o Research respond and resolve complex inquiries received through all methods of communication utilized such as but not limited to social media platforms App Reviews escalated emails collaborating with subject matter expert

📌 Business Advisory Analyst (Bengaluru)
🏢 Accenture
📍 Bengaluru