Job Purpose To pro-actively contribute to the implementation of the retail strategy and implement projects and trials for the region by handling business retail operations and people management Ensure delivery and compliance of exceptional operational standards support the management of customer service activities and staff competence so as to optimise and sustain sales performance and customer satisfaction Job Context Major Challenges Retail today is all about being better faster and leaner In their preparation to face fierce competitive pressure retail operations team needs to recognize the value of building the stores as brands to reinforce their marketing Positioning to communicate quality as well as value for money Sustainable competitive advantage will be dependent on translating core values combining products image and customer experience into a coherent retail brand strategy Also with international brands coming into India it becomes all the more significant for the business to be able to create sustainable growth drivers for MFL Key Challenges Effectively managing the team keeping them motivated and acting as a role model for them Effectively manage the P L within allocated budget in order to affect a profitable performance for the Area Ensuring that all stores adhere to compliance requirements in all areas of operational activity company policies and procedures Liaisoning with various teams retail B M VM projects retail HR vendors franchises etc internal as well as external Key Result Areas KRA Accountabilities Max 1325 Characters Supporting Actions Max 1325 Characters KRA1 Tapping Business potential for the Region o Footfall generation- Prepares a quarter wise footfall generation activity plan for the stores Ensures that every store gets appropriate support Create Store business plan in consultation with ARM and team Co-ordinate with HO to ensure appropriate support for execution Competition Analysis- Analyses the competition information to build up a pictu

📌 Regional Business Manager (Delhi)
🏢 Aditya Birla Group
📍 Delhi