Company Name VARITE India Private Limited About The Client Client is a leading global optical and digital solutions company providing advanced offerings to build 5G Rural FTTx Enterprise and Data Centre networks About The Job The IT Regional Service Delivery Manager - plays a crucial role in ensuring seamless localized IT service delivery to meet the specific needs of the business Positioned as a key interface between the local business and local and global IT services provision the RSDM works closely with regional stakeholders to align IT support with operational goals This role emphasizes proactive engagement with the business driving service improvements resolving issues through escalation when needed and ensuring that IT services enhance business performance Scope A regional geography comprising more than one market and multiple sites - typically time zone aligned Locally provisioned and managed IT services typically including Local managed WAN LAN Wifi CCTV Security Access Audio Visual systems laptop desktop provisioning desktop peripherals printing local telephony mobile devices services local comms room local device courier service in office field IT support Out of scope Factory Operating Technologies OT support Essential Job Functions Stakeholder Management Serve as the primary IT point of escalation for regional stakeholders and end-users for day-to-day IT service experience Proactively engage with regional leadership and key super-users to pre-empt IT service issues refer section Role Scope and opportunities for improvement ensuring swift resolution and action Proactively manage expectations of regional stakeholders in relation to boundaries of Enterprise Operations within the DT D function and the level of service experience that can be expected Establish cadence of local service review meeting with local stakeholders to proactively review Enterprise Operations service performance and perception Act as a regional stakeholder advocate for Enterprise Operatio

📌 It Regional Service Delivery Manager (Bengaluru)
🏢 VARITE
📍 Bengaluru