At Allstate great things happen when our people work together to protect families and their belongings from life s uncertainties And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication telematics and more recently device and identity protection This position is responsible for handling moderate to complex inquiries addresses various types of policies and billing inquiries from internal or external customers in an efficient professional and accurate manner and resolving service concerns while documenting customer requests and completing changes to policies Service to customers may include inbound outbound calls incoming correspondence other communications sources and call transfers for service transactions Job Responsibilities Intermediate to advance communication skills are required to initiate oral and written response to enquiry regarding routine situations Ability to manage multiple task assigned and communicate in timely manner Ability to prioritize work and organize own time Intermediate to advance knowledge of required software applications Identify inconsistencies in routine work and initiate corrective action within workgroup Complete customers transactional request as provided through various channels Utilize multiple system and database to locate information and communicate the information concisely Investigating and processing complex transaction by following define guidelines laid down by the process Primary Requirement Attention to detail time management skills and exceptional initiative follow up skills Ability to prioritize multitask and work independently Positive and skilled demeanor Problem solving skills and the desire to help customer Strong time management skills Education Gradutate Primary Skills Consumer Protection Customer Data Management Performance Management PM Relati

📌 Customer Service Associate Iii (Pune)
🏢 Allstate
📍 Pune