Role & responsibilities
- Strong understanding of Forecasting, Capacity Planning, Scheduling, Shrinkage, and RTA concepts.
- Proficiency in Microsoft Excel.
- Experience with WFM tools such as NICE IEX, Verint, Calabrio, Aspect, or equivalent scheduling platforms will be an added advantage.
- Robust analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, multi-site environment with flexible shifts.
Preferred candidate profile
-3 to 6 years of WFM Scheduling experience in a international BPO/Contact Center environment.
-Open to work in roational shifts & week off
-Stack holder & team managment exposure
Interested candidates can share their updated resume at :
[email protected]
📌 Associate Process Manager-WFM (Navi Mumbai)
🏢 eClerx
📍 Navi Mumbai