- We are looking for a Renewal Executive responsible for managing customer renewals, retention activities, upselling, and cross-selling across existing accounts.
- The candidate will work closely with customers to ensure timely renewals, maintain strong relationships, and support recurring revenue growth.
- The role requires robust coordination, follow-ups, negotiation skills, and the ability to handle multiple accounts efficiently.
Key Responsibilities
- * Manage end-to-end renewal activities for assigned customer accounts
- * Coordinate with existing clients for contract renewals and subscription continuation
- * Build strong customer relationships to ensure high retention and customer satisfaction
- * Identify upsell and cross-sell opportunities within existing accounts
- * Follow up on pending renewals, quotations, approvals, and payments
- * Coordinate with internal Sales, Finance, Support, and Account Management teams
- * Maintain accurate renewal data and customer records in CRM
- * Share timely renewal reminders and contract updates with customers
- * Prepare quotations, renewal agreements, and related documentation
- * Ensure smooth execution of renewal processes and account continuity
- * Resolve customer concerns during the renewal cycle in coordination with support teams
- * Maintain weekly and monthly renewal reports and trackers