- Professionals in this group are responsible to manage inbound calls and customer service enquiries.
- Individuals identify and assess customers needs and work with the team to resolve issues.
- They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues.
- These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
- Professionals at this level act as tech leaders/team leaders and supervise the day to day work of lower level individual contributors.
- They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders.
- They have good project management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action.
- They are responsible for managing,
coaching junior team members and may provide inputs on appraisals/feedback to employees.
- They are responsible for allocating work and ensure delivery in the defined timeframe.
- They possess relevant work experience and desired knowledge.
About you
Qualifications:
- Typically requires an Associates Degree, Vocational/Technical education or equivalent and minimum 3 years prior relevant experience.
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A team-oriented, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact