Overall Objectives of Job Continual Service Improvement and Process Maturity Lead the design implementation and continual improvement of ITSM processes Change Incident Problem across Data Centre and Cloud AWS Azure services Establish baseline operational processes identify maturity gaps and drive structured improvements in collaboration with global and regional teams Act as a trusted partner to Global Product Owners Tribe Leads and the Central Stability team to ensure alignment of service management practices with organizational objectives Own and deliver continual service improvement initiatives focusing on process efficiency tooling enhancements automation and service reliability Collaborate with cross-functional teams to improve service delivery and customer experience through proactive problem identification root cause elimination and process streamlining Provide governance and oversight to ensure process adherence reporting and compliance to ITIL and DevOps standards Drive adoption of best practices in service management embedding a culture of accountability proactive problem-solving and continual improvement Monitor key service performance metrics and recommend data-driven improvements to reduce incidents improve stability and increase service value Influence and engage with senior stakeholders to ensure visibility prioritization and execution of improvement initiatives Continuously assess and recommend improvements to CPI management processes and tools Process and Incident Optimization Drive initiatives aimed at reducing incident in operations and improving service delivery Identify opportunities for automation or process optimization to reduce incident volumes and improve efficiency Change Problem and Incident Management Provide Managerial Assistance to the CDC team in Major Incident Problem and Change Activities First level escalation point and representative for CDC Operations Operations Report and Management Packs - Reflect the valuable work Topics that requi

📌 Senior Manager-service Management 1030 (Pune)
🏢 Allianz
📍 Pune