Business Function Group Technology and Operations T O enables and empowers the bank with an effective nimble and resilient infrastructure through a strategic focus on productivity quality control technology people capability and innovation In Group T O we manage the majority of the Bank s operational processes and inspire to delight our business partners through our multiple banking delivery channels Job Purpose The role is towards processing of home loans in central operations domain and would include file processing for credit approval Pre-disbursal Post-disbursal and Post sales support Requirements Key Accountabilities The job entails the following key functionalities Retail Home loan product knowledge home saver product in particular Home Loan processing from approval to post sales support Domain expertise on core-processing of Mortgages Liaison with verification legal and valuation team Liaison with all internal external stakeholders Agencies Vendors to ensure smooth flow of Operations Job Duties Responsibilities The job duty for the role is to understand the entire gamut of Retail Home Loan processing and team management Ensure the procedures SOPs Manuals are created maintained in line with the NPA RAC - Credit Policy and other internal external guidelines Ensure all BOD and EOD responsibilities are adhered to in line with the checklists Ensure all internal external reports are prepared checked circulated in line with the stakeholder requirements and the agreed process Identify any process risks and proactively bring them to the notice of the line manager Work with the line manager in creating implementing the risk mitigation actions for the operation supported Perform the UAT as desired by the Operations Business and clearly document the results including reporting them in time to the respective stakeholders Work with all stakeholders in ensuring a positive customer experience in the processing Ensure strict adherence to the Service Levels TAT SL agreed and a