About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Job Role Being part of NOC support team and network operation on 24 x 7 basis include On-Call proactively own the incidents assigned by GSD or escalated by either customers or support teams and provide required resolution within agreed timelines In case of issues are outside the scope of team escalate to next second support level within NOC involve third level vendor teams for resolution of the incidents Own activities around reducing number of repeated incidents while working with respective teams Review current knowledge base run book operation procedures and fill the gaps add modify the contents to keep the knowledge base updated While owing the resolution of the incident

📌 Assistant Manager-data Center Network Operations Engineer (Pune)
🏢 Vodafone
📍 Pune