Front Office Manager - Hilton Garden Inn Calangute A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out

What will I be doing

As Front Office Manager you will oversee the Front Office Team which is the main connection between the Guest the hotel and the various hotel departments A Front Office Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards Oversee the entire Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand s loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set departmental objectives work schedules budgets policies and procedures Monitor the appearance standards and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products services pricing and policies as well as knowledge of the local area and are continuously trained to learn and understand policies and practices Maintain valuable communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit manage train and develop the Front Office team Comply with hotel security fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments as necessary

📌 Front Office Manager (Calangute)
🏢 HILTON
📍 Calangute