We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies Senior Administrator - Identity Access Management Service-Oriented Architecture India Senior Administrator - Identity Access Management Service-Oriented Architecture Job Summary As a Senior IAM Administrator you will play a crucial role in providing advanced technical support and operations management for Access Management systems Your expertise will be essential in troubleshooting complex incidents performing root cause analysis and implementing effective solutions to enhance security and ensure positive customer experiences You will also contribute to knowledge management and team training driving operational excellence within the organization Key Responsibilities 1 Provide Advanced Technical Support By Analyzing And Resolving Complex Incidents Related To Access Management And Identity Access Management Ensuring Compliance With Quality Standards And Regulatory Requirements 2 Conduct Thorough Root Cause Analysis For Escalated Security Issues Implementing Effective Solutions And Preventive Measures To Enhance System Integrity And Security Posture 3 Develop And Maintain A Knowledge Base By Documenting Procedures Troubleshooting Guides And Best Practices Facilitating Continuous Improvement And Training For Current Team Members 4 Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas Ensuring Seamless Operations And A Proactive Approach To Security Management 5 Enhance Customer Satisfaction By Achieving First Call Resolution Minimizing Rejected Resolutions And Case Reop

📌 Senior Administrator (India)
🏢 HCLTech
📍 India