Position Onboarding Specialist - Customer SuccessPrimary Role Objective Deliver end-to-end client onboarding including setup integrations WhatsApp Google My Business GMB configuration and product training ensuring a seamless client experience and measurable satisfaction Key Responsibilities 1 Client Onboarding Setup- Complete onboarding sessions per day- Ensure onboarding completion within SLA 90 target - Deliver setup accuracy and configuration success for CRM WhatsApp GMB - Handle setup integrations WhatsApp GMB and training in one unified call2 Training Client Enablement- Conduct live product demonstrations and walkthroughs- Train clients on platform usage including dashboard analytics and reports- Share support documentation and product guide reference sheets- Ensure 100 training completion rate per session- Achieve CSAT NPS Score 3 Process Adherence CRM Documentation- Maintain complete and accurate CRM records- Update session outcomes in Zoho CRM same day- Capture all session details including trainer setup notes feedback- Track and manage re-onboarding cases accurately- Ensure 100 feedback capture via Call Rating System4 Collaboration Communication- Coordinate with Account Managers for pre-session confirmation- Collaborate with Support Team for timely post-onboarding handoff- Handle escalations within 1 business day SLA- Attend weekly and monthly review meetings 5 Quality Continuous Improvement- Maintain error rate- Incorporate client and CS feedback for process improvements6 Automation System Efficiency- Ensure correct calendar-booking automation - Validate CRM Google Calendar sync- Report automation errors within 12 hours- Maintain slot utilization rateRequired Skills - Excellent communication and presentation skills- Robust technical aptitude for CRM integrations- Experience with WhatsApp Business API and GMB- Customer success and onboarding experience- Proficiency in Zoho CRM and Google Calendar- Time management and organizational skills- Problem-solving a