Description RBS Retail Efficiency team is looking for Sr Program Manager to drive defect elimination for WW Retail under Retail Efficiency program In this role you will be expected to partner with upstream tech and retail teams to drive automation and efficiency This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPI s Key success factors for this role will be performance on Business goals Vendor and Customer Experience and Cost of operations Candidate Profile Candidate will have 8 years of experience in Vendor Management and Retail Operations Additionally you will have program management skills with the ability to influence internal and external stakeholders and drive project execution Lastly you will be expected to deliver solutions and programs that are technology based highly scalable - while maintaining a valuable customer and business partner focus You will have a demonstrated record of leading projects not only at the strategic level but also tactically by diving deeply into business and technical domains This requires a person that is very metrics driven yet has the vision to scale the business The individual would be responsible for overall planning budgeting growth delivery and productivity of the program The individual would have targets on Business metrics Operational metrics and Automation Would engage with WW Retail teams and build customer confidence through quality delivery robust processes and sound reporting metrics Key job responsibilities Responsibilities of this leader include Identify system defects requiring manual efforts downstream partner with owner teams and designing solutions for WW Stores to eliminate them at the place of origin Own and Deliver on VIP metrics like Campaign Coverage FCF generation incremental OPS delivered etc Set up review mechanisms with Retail teams to drive performance Drive Operational excellence through improvement in SLA s Positive Respon

📌 Sr. Program Manager, Retail Efficiency Program (Bengaluru)
🏢 Amazon
📍 Bengaluru