Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank we re involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Major Incident Manager Incident Management About Clover Every day Clover devices power the core point-of-sale and card processing systems for hundreds of thousands of merchants These elegantly designed next-generation devices are built on a cutting-edge payment services platform backed by the world s leading fintech powerhouse Fiserv Behind the scenes our robust cloud infrastructure handles processing storage and collaboration needs not just for merchants but also for application developers service providers and end customers This powerful ecosystem forms the backbone of millions of daily payment interactions enabling seamless transactions between merchants and their customers What does a successful Incident Manager do at Fiserv At Clover we support hundreds of thousands of merchants daily through our advanced point-of-sale devices and powerful cloud platform As an Incident Manager you will play a critical role in ensuring service continuity by leading the response to production incidents minimizing downtime and communicating effectively with both internal teams and executive stakeholders We re seeking experienced professionals who thrive in high-stress environments bring a proactive mindset to problem-solving and possess solid communication skills You will be the driving force behind incident resolution process improvement and stakeholder alignment Key Responsibilities Lead the response to high-impact incidents ensuring minimal disruption to our merchants and rest