We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies Administrator Tools Automation India Administrator Tools Automation Job Summary To independently resolve tickets provide on call support and doing root cause analysis to ensure positive customer feedback Key Responsibilities 1 To adhere to quality standards regulatory requirements and company policies 2 To provide support for on call escalations and doing root cause analysis of given issue 3 Work on value adding activities such Knowledge base update management Training freshers coaching analysts 4 To independently resolve tickets within agreed SLA of ticket volume and time 5 To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions Reopen Cases Skill Requirements Other Requirements Information at a Glance Why HCLTech At HCLTech you ll supercharge your potential You ll find your career And you ll find your spark All at a place that knows that helping its customers stay on top starts by putting its people first HCLTech is a global technology company home to more than 226 300 people across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services Consolidated revenues as of 12 months ending December 2025 totaled 14 5 billion 23

📌 Administrator (tools & Automation) (India)
🏢 HCLTech
📍 India