Job Summary Strategy Develop and use business strategy for delivering usiness targets develop and coach RM to grow and deliver Business Maximize sales performance to achieve given revenue targets for self and team as well as that of the branch through liability products Current Savings Term deposits wealth management products and asset related products secured unsecured Provide support for new product launches and champion current sales initiatives Device strategies to acquire large prospective customers through referrals maximize market share in the catchment area of the branch by below the line activities and promotions Coordinate customer events along with the product team Ensure effective Relationship Management by monitoring the movement of the top customers of the Segment devise and implement a customer acquisition and retention programme Improve product per customer holding Ensure adherence to laid down processes facilitate first time resolution Minimize rejections and customer complaints Monitor customer satisfaction survey ratings net promoter score or any other survey feedback ratings taken from customers and ensure continuous improvement if below bench-mark sustain and better quality service Achieve best in class productivity in order to maximize the efficacy of the sales process Have complete knowledge of the customer base in terms of the profile demographics psychographics and assets in the Bank and in other places The Candidate is aware of bank s Mis-selling Sales Policies and ensure adherence all the times Key Responsibilities Processes Customer Experience Operational quality - Error free customer application documentation Responsive and responsible selling Practice appropriate sales and marketing skill Ensure nil Customer complaints Risk Assurance Conduct CDD MLP TCF diligently Zero tolerance - Fraud Mis-selling Attend training acquire knowledge and apply to job function Adhere to all policies guidelines and procedures comply with local regulatory requir

📌 Associate Director (Mumbai)
🏢 Standard Chartered
📍 Mumbai