Contract Type Full time Permanent Location Noida JOB OVERVIEW As a Customer Service Executive you will play a key role in providing high-quality support and driving the smooth progression of student applications with Study Group You will be responsible for managing inbound and outbound calls with agents and students to resolve queries encourage timely submission of documents and fees and ensure applications move forward efficiently In addition you will manage queries and cases received via email Salesforce tickets and chat channels from agents students and internal teams while maintaining accuracy compliance and timely resolution This role requires excellent communication skills strong attention to detail and the ability to manage multiple cases simultaneously By combining effective relationship management structured call handling and efficient case resolution you will contribute to stronger agent engagement faster turnaround times improved customer experience and enhanced collaboration across internal teams ABOUT THE ROLE Manage outbound inbound calls for Study Group agents and students and handle queries from agents students and internal teams via email chat and Salesforce tickets ensuring accuracy and quality in all responses Provide accurate and timely information regarding Study Group s products services and policies Resolve customer issues complaints and inquiries with professionalism and efficiency ensuring that the stipulated service level agreements are met Collaborate with different teams to resolve complex cases escalate issues promptly to the Team Lead and ensure smooth case progression Meet daily and weekly conversion and call productivity targets while ensuring high-quality professional engagement in every interaction Identifying opportunities to continually enhance the Customer Service function Assess applications in line with Service Level Agreement SLA targets and send respond to any correspondence in a timely and qualified manner ABOUT YOU Minim

📌 Customer Service Executive (Noida)
🏢 Study Group
📍 Noida