Technical Support Engineer This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding recent and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE What you ll do Maintaining and supporting customer solution platforms Investigating and participating in resolution of the issues discovered reported by the customer Escalating issues to the engineering team if needed Documenting issues using available tools Participate in customer conference calls to discuss technical issues Close collaboration with DevOps teams daily Working with multiple development teams in resolving the issues found Participating in the change management process as appropriate Writing and maintaining technical documentation knowledge articles operational procedural documents for internal and external use What you need to bring Possess consolidated problem-solving skills in the diagnosis and resolution of customer issues 1 years hands-on experience with Linux 1 years of hands-on experience with Kubernetes Docker Jenkins Ansible 1 years of automation using Python The candidate should have a thorough understanding of networking fundamentals TCP IP UDP DHCP DNS ICMP ARP routing and switching A thorough understanding of microservice development architecture Agile development model Excellent troubleshooting skills ability to work