Scope:
Core responsibilities include understanding the customer requests, supporting our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
The team currently comprises of 100+ global associates across geographies and is expected to grow. The incumbent will need to have leadership qualities to also mentor junior and mid-level support engineers in our team.
Our current technical workplace:
Software: Java, GIT, Rest API, OAuth, PL/SQL
Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture
Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)
Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite
What you’ll do:
BY WMS (WMS – Warehouse Management System) Support Engineer will be responsible to work with global technical and functional teams under various customer engagements.




Individual will work with region customers/stakeholders to understand the request, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
Individual to gather and understand the functional reported issues/problems and drive towards solutions and fixes, adhering to defined SLAs (Service Level Agreements).
Document learnings and create knowledge articles for repeated cases
Replicate and maintain customer environments
Maintain knowledge of customer solution and customization
Maintain sense of urgency and swiftness with all customer interactions
Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure.
Interact with internal and external stakeholders and reports to management.
Identify areas of improvement and scope of automation on routine

📌 Sr. Support Engineer 1 (India)
🏢 Blue Yonder
📍 India