Role Overview

The Engineering Operations team within Medallia Cloud Services is looking for a world class Release Engineer to design, drive and own the delivery of the various Medallia platform and self-service products. The role includes the scheduling, coordination and management of releases across various portfolios as well as helping product and project teams to manage and deploy releases into production.

As owner of the Release Management lifecycle, he or she will work collaboratively with the various Medallia RD teams along the SDLC: Product Design and Development, Test Engineering, Continuous Delivery, SRE, Production and Managed Services to design, influence and execute on development and delivery processes and strategies. This position involves regular communication with the various levels of the organization. Therefore, excellent communication skills and strong technical competency are essential.

The ideal candidate has thrived and succeeded in delivering releases across various platforms,



services and technologies with complex dependencies in a very high growth setting where priorities shift quickly.

This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.
Responsibilities
- Forward-plan release windows and cycles across all Reporting and Survey Builder applications
- Conduct and define Release Readiness reviews with at least 15-20 diff engineering teams.
- Be a decision maker on when to cut a release or not and provide the rationale for it.
- Provide information on releases health before/after the Release Readiness reviews.
- Maintain the release schedule for all core services and ensure alignment across key partners.
- Work with Reporting and Front End engineers and leaders to understand impacts of branches and code merges.
- Manage risk and resolve issues that affect release scope, schedule and quality.
- Deploy Front End service

📌 Release Management, Senior Professional (India)
🏢 Medallia
📍 India