This role is for one of the Weekday's clients
Salary range: Rs 200000 - Rs 500000 (ie INR 2- 5 LPA)
Min Experience: 0+ years

Location: Pune

JobType: full-time

We are looking for a proactive and customer-focused
Onboarding Specialist
to join our Customer Success team. This role is ideal for someone who enjoys working closely with customers, understanding their needs, and helping them successfully adopt products and services.

As an Onboarding Specialist, you will be responsible for guiding new customers through their initial journey, ensuring a smooth transition from signup or purchase to successful product adoption. You will work closely with customers to understand their requirements, provide product guidance, resolve onboarding challenges, and help them achieve value quickly.

This is an excellent opportunity for candidates with
0-2 years of experience
who are interested in building a career in
Customer Success, Client Engagement, and SaaS
.

Requirements
Key Responsibilities




- Manage the end-to-end onboarding process for current customers and ensure a smooth customer experience
- Act as the primary point of contact for customers during the onboarding phase
- Understand customer requirements, business objectives, and use cases to create an effective onboarding experience
- Conduct product demonstrations, onboarding sessions, training calls, and walkthroughs as required
- Guide customers through product setup, configuration, and initial adoption
- Coordinate with internal teams such as Sales, Product, Support, and Engineering to resolve customer issues and ensure timely onboarding
- Track customer onboarding progress, identify potential delays or challenges, and proactively follow up
- Maintain accurate customer records, onboarding documentation, and activity updates in CRM or other relevant systems
- Educate customers on product features, best practices, and workflows to encourage successful adoption
- Collect customer feedback and communicate insights to relevant

📌 Onboarding Specialist (Pune Division)
🏢 Weekday AI (YC W21)
📍 Pune Division