Center Manager / Floor Manager Job in Gurugram - EyeMantra Center Manager / Floor Manager Job in Gurugram

Eye Mantra is one of the leading multi-specialty eye care centers, committed to providing world-class services with cutting-edge technology in ophthalmology. With a patient-centric approach and expert medical professionals, Eye Mantra is dedicated to delivering high-quality eye care in a comfortable and compassionate environment.

Job Summary:

We are looking for a dynamic and experienced Center Manager / Floor Manager to oversee the daily operations of our Eye Care Center. The successful candidate will be responsible for managing center operations, ensuring excellent patient care, leading and coordinating staff, maintaining quality standards, and driving operational efficiency. The role requires strong leadership, operational management experience, and a customer-first mindset.

Key Responsibilities:
- Operations Management
- Oversee the daily operations of the Eye Center, ensuring seamless patient flow from registration to discharge.
- Manage scheduling of patient appointments,



eye tests, consultations, and surgeries, ensuring minimal waiting times and optimum service delivery.
- Supervise and ensure that all processes are running according to established protocols.
- Staff Supervision and Coordination:
- Lead, manage, and motivate a team of healthcare professionals, including optometrists, ophthalmologists, nursing staff, and administrative staff.
- Conduct staff training programs, monitor staff performance, and conduct evaluations to maintain high standards of patient care and service delivery.
- Ensure a team-oriented and positive work environment for all team members.
- Patient Care and Satisfaction:
- Ensure a patient-first approach by maintaining high standards of care and service.
- Address patient complaints, concerns, and feedback in a timely and empathetic manner.
- Ensure that patient records are accurately maintained and all documentation complies

📌 Center Manager (Gurugram)
🏢 Eye Mantra Hospital
📍 Gurugram