Experience: 0 3 years
Employment Type: Full Time, Permanent
Job Summary
We are seeking an End User Support Engineer with a foundational understanding of technology and a strong desire to learn and grow in the industry. This role is ideal for someone who wants to contribute to the company s success by combining their passion for technology and business.
Key Responsibilities
- Install and upgrade all workstations and printers.
- Respond to ITSM tickets related to hardware, software, and networking via remote support or in-person visits.
- Provide end-user support for:
- Windows workstations
- Microsoft Office and Office 365
- Utilities and standalone applications
- Conduct daily morning checks for video conference rooms and escalate issues to OEM vendors when necessary.
- Manage and troubleshoot video conferencing devices and ensure sufficient bandwidth availability.
- Coordinate with third-party vendors to implement system upgrades and fixes.
- Maintain and update asset inventory, network diagrams, and other relevant documentation.
- Train and guide end-users in using relevant technology and systems.
- Provide planned and unplanned off-hour support, including travel when required.
- Oversee operations, support, and the management of products, systems, and applications.
Requirements
- Technical Skills:
- Robust understanding of desktop support including email, remote tools, application support, web technologies, video conferencing, and IT security.
- Experience with diagnosing, configuring, and installing software on Microsoft Windows and Microsoft Office Suites.
- Basic and practical knowledge of:
- Active Directory
- TCP/IP Networking
- DNS and DHCP
- Soft Skills:
- Strong troubleshooting and analytical thinking.
- Effective verbal and written communication skills.
- Ability to work independently and collaboratively.
- Willingness to learn and adapt to new technologies.
Job Type: Full Time
Job Location: Bangalore (On-Site)
Disclaimer : This job
📌 End User Support professional (Bengaluru)
🏢 web india
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.