Application Support || Product Based MNC (Direct Payroll) || Kolkata Location

Job Profile- Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.
- Track all alert emails and take required action
- Follow defined process flow for all cases
- Handle Code Registration Requests from Users.
- Handle Data Provision task.
- Do Primary analysis for responding to user queries
- Provide root cause analysis on reported problems and suggest solutions wherever possible
- Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
- Coordinate with Development System Support teams as required
- Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
- Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
- Update daily log sheets and ensure proper shift hand-over
- Document standard procedures
- Provide support during UAT and Training




- Ensure task timelines are met consistently and the process standards are followed.
- Gain knowledge of the International Shipping Industry business.
- Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.
- To complete all related tasks commensurating the position that may be assigned by the superiors from time to time

Preferred Skill Set- Minimum 3+ years into Application Support
- Bachelor s degree in information technology, computer science, or related field
- Verifiable experience in Functional Application Support.
- Preferred to have positive exposure in SQL
Job Category: Application Support Job Type: Full Time Job Location: kolkata Work Experience: 3+ years Salary: 6 - 10 LPA Notice Period: 30 Days
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📌 Application Support professional (Kolkata)
🏢 Digital Aptech
📍 Kolkata