Job Title: Senior Operations Lead
Department: Engineering Services
Qualification: M. Tech/B. Tech ( Mechanical / Automotive/ Industrial Engineering)
Experience: 10-14 years
Employment Type: Full-Time
Location: Chennai

About the Role: The Senior Operations Lead will oversee all operational and delivery aspects of assigned projects, ensuring customer satisfaction, profitability, and process efficiency. This role requires coordination across multiple departments (project management, delivery teams, HR, finance, and admin) to streamline operations, meet deadlines, and drive organizational growth.

Job Description:

Responsibilities:
1. Operational Leadership & Project Delivery
Lead end-to-end delivery of manufacturing and digital transformation projects, ensuring adherence to scope, quality, timelines, and budget.
Manage multiple projects and teams simultaneously across manufacturing and industrial engineering domains.
Drive resource planning, utilization, and workforce optimization to maximize productivity and project profitability.
Monitor project risks, dependencies, and mitigation plans.
Act as the primary escalation point for resolving project, customer, and operational issues.
Ensure compliance with organizational delivery standards and governance processes.

2. Manufacturing & Industrial Engineering Excellence
Lead initiatives related to: Manufacturing Engineering, Industrial Engineering, and
Factory & Production Planning or Similar areas
Drive continuous improvement initiatives using Lean Manufacturing, Six Sigma, and Industry Best Practices.




Support implementation of smart manufacturing strategies to improve operational efficiency and productivity.

3. Digital Factory & Industry 4.0 Solutions
Oversee the development and deployment of Digital Twin solutions,3D Digital Factory
models, and Industry 4.0 technologies
Collaborate with technical teams to implement automation, IoT, analytics, and digital manufacturing solutions.
Evaluate and recommend emerging manufacturing technologies and digital transformation opportunities.

4. Team Leadership & People Development
Lead, mentor, and develop multidisciplinary engineering and consulting teams.
Establish performance objectives, KPIs, and development plans for team members.
Foster a collaborative, high-performance work environment.
Conduct performance reviews, coaching sessions, and succession planning activities.
Resolve team and customer conflicts through effective stakeholder management.

5. Customer Engagement & Delivery Governance
Build and maintain strong relationships with customers, stakeholders, and executive sponsors.
Ensure transparent communication regarding project status, risks, and deliverables.
Conduct governance reviews and executive steering committee meetings.
Drive customer satisfaction and long-term partnership growth.




Support proposal development, solution presentations, and customer workshops.

6. Strategic Planning & Process Optimization
Identify operational inefficiencies and implement best practices to enhance delivery performance.
Define and track operational metrics, KPIs, and continuous improvement initiatives.
Optimize project execution methodologies and resource utilization.
Manage operational costs and contribute to improved profitability.

7. Business Growth & Reporting
Identify recent business opportunities within existing accounts and manufacturing
domains.
Collaborate with sales and business development teams to support revenue growth.
Prepare executive-level reports, dashboards, and performance reviews.
Present key business insights, project outcomes, and recommendations to senior leadership.

Qualifications:
Bachelor's/Master's degree in mechanical & industrial engineering or related fields.
Required Skills:

Leadership: Proven ability to lead large, diverse teams.
Technical Proficiency: Experience with Industrial Engineering, Digital Manufacturing, MS Project, Power BI
Strategic Thinking: Analytical and problem-solving skills to drive improvements.
Interpersonal Skills: Strong communication and negotiation abilities.
Resilience: Ability to handle multiple priorities and high-pressure situations.
Customer Focus: Commitment to delivering high-quality results.

Key Skills: Negotiation, People Management, Team Building, Manufacturing, Operations Management, Industrial Engineering, Digital Manufacturing

📌 Senior Operations Lead (Chennai)
🏢 CY4 Digital Twin & Products and Solutions
📍 Chennai