Bachelor of Engineering, Bachelor of Technology, Bachelor of Comp. Applications, Master of Comp. Applications, Master of Engineering
Service Line
Cloud Infrastructure Services
Responsibilities
- Provide L1/L2 support for Mainframe systems (z/OS, TSO/ISPF) and/or middleware platforms.
- Monitor system performance and handle alerts, incidents, and service requests.
- Perform basic job monitoring, scheduling, and batch support (JCL).
- Support middleware tools like WebSphere, JBoss, or MQ (basic admin tasks).
- Assist in user access management and security compliance.
- Support restart activities, log checks, and issue troubleshooting.
- Follow ITIL processes (incident, change, request management).
- Maintain documentation and operational runbooks.
Technical and Qualified Requirements
- Basic knowledge of Mainframe concepts (JCL, z/OS, datasets)
- Basic exposure to Middleware (WebSphere / JBoss / MQ)
- Understanding of batch processing and job monitoring
- Familiarity with ticketing tools (ServiceNow/Remedy)
- Basic troubleshooting and log analysis skills