Job Title: Academic Advisor
Location: Bangalore
Experience: 26 Years
Key Responsibilities:
- Guide and support students throughout their academic journey.
- Handle student queries via calls, emails, and chat.
- Track academic progress and ensure timely completion of academic requirements.
- Coordinate with internal teams to resolve student issues.
- Drive student satisfaction, semester re-registrations, and program completion.
- Manage inbound and outbound student interactions.
Requirements:
- Postgraduate degree in Management, Commerce, Journalism, MCA, or IT.
- 2–6 years of experience in student counselling, academic advising, or customer support.
- Valuable communication, interpersonal, and problem-solving skills.
- Basic knowledge of CRM/ticketing tools and MS Excel.
- Willing to work weekends on a rotational basis.