Job Title: Customer Support Executive (Voice Blended Process Regulated Sector)
Job Summary:
We are looking for a detail-oriented and empathetic Customer Support Executive to handle customer
queries and complaints through a blended process, including inbound calls, outbound calls, and email
support. The role requires strong communication skills, adherence to compliance standards, and the
ability to manage sensitive customer information. The ideal candidate should have prior experience in a
regulated industry such as FinTech, BFSI, Insurance, or Telecom, and be capable of delivering high-quality
customer experiences across multiple channels.
Key Responsibilities:

Handle inbound and outbound calls, as well as email interactions, to resolve customer queries,
complaints, and service requests

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Respond to customer emails within dened TAT and quality SLAs
Identify customer needs and provide accurate, complete, and timely resolutions
Investigate customer issues thoroughly while adhering to regulatory and internal compliance
guidelines
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Draft clear, professional, and empathetic email responses aligned with the companys
communication standards
Escalate complex or unresolved issues to relevant internal teams and ensure timely follow-up
and closure
Maintain accurate records of customer interactions, case logs, trackers, and resolution
documentation
Build and maintain strong customer relationships through professional and empathetic
communication
Ensure strict compliance with regulatory frameworks such as RBI, TRAI, or other applicable
authorities
Support internal and external audits by providing call records, email logs, and documentation as
required




Identify recurring customer issues and proactively highlight them to supervisors for process
improvement
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Follow company policies, communication guidelines, and quality standards at all times
Actively contribute to customer retention by delivering a high standard of service
Key Requirements:
Minimum 12 years of experience in customer support (voice and/or email) within a regulated
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industry (FinTech, BFSI, Insurance, Telecom, etc.)

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Excellent verbal and written communication skills with robust comprehension abilities
Strong attention to detail, accuracy, and professionalism in both spoken and written
communication
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Experience with CRM tools such as Freshdesk, Zendesk, Salesforce, or similar systems
Understanding of compliance, regulatory requirements, and data condentiality protocols
Ability to handle high interaction volumes eiciently while maintaining quality standards
Strong problem-solving skills and ability to work independently and within a team
Willingness to work in rotational shifts, if required
Preferred Qualications:
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Graduate in any discipline (Business, Commerce, or Communication preferred)
Experience handling sensitive, escalated, or regulatory customer complaints
Exposure to audit processes, compliance documentation, or regulated complaint handling
Prior experience in a blended customer support environment is an advantage
What We Oer:
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Opportunity to grow within a structured and compliance-driven customer experience function
Exposure to regulated industry processes and best practices
Collaborative work environment with cross-functional teams including Legal, Product, and
Technology
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Training, mentorship, and career development opportunities
Professional and performance-driven workplace

📌 Customer Support Executive (Bengaluru)
🏢 Money View
📍 Bengaluru