- Reports to: Regional Manager | Sr. Manager | Regional Director
Summary:
In this role, you will be working with customers to lead implementation activities, deliver weekly enablement sessions, performance reporting, and quarterly business reviews with a goal to ensure that customers are self-sufficient with Dynatrace technologies. Consultants are expected to represent Dynatrace in the highest qualified manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as an observability expert and a trusted advisor to ensure maximum adoption and value realization from their Dynatrace purchase.
Responsibilities:
- Monitor client s critical application performance and availability
- Summarize and review performance trends in operations status meetings
- Assist client staff in the troubleshooting and root-cause diagnosis of performance issues
- Maintain and enhance dashboards and reports to meet requirements of IT and business users
- On-board additional applications for monitoring
- Mentor and train customers on the Dynatrace solution and its best practices
- Provide services that maintain and grow the adoption of the Dynatrace solution in customer environments
- Provide, enhance and document the value realised by customers leveraging Dynatrace
- Provide regular status updates and project documentation to support efforts at customer engagements
- Tailor activities and priorities to achieve customer goals
- Assist sales team in identifying new opportunities for product and services revenue at customer sites
- Ensure health of the client s Dynatrace deployment
- Maintain accurate deployment documentation
Travel and Training Requirements:
- Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, on occasion, relocation or site visits may be required
- Must be willing to attend training at a D