Job Description
- The ServiceNow Business Analyst plays a key role in aligning business needs with technical implementation within the ServiceNow platform.
- Responsibilities may include the following, and other duties may be assigned.
- Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements
- Analyses business requirements and translating them into actionable ServiceNow tasks and projects.
- Provides technical expertise for system functional specifications and deploys current and current systems, processes and procedures in a cost-effective manner
- Works closely with stakeholders, including business users, ServiceNow architects, and developers, to ensure solutions align with organizational goals and are implemented effectively.
- Translate high-level process definitions into detailed ServiceNow implementation designs (epics, features, user stories)
- May configure system settings and options; plan and execute unit, system,



and integration testing to meet business requirements. May lead cross-functional linked teams to address business or systems issues.
- Conduct testing and ensure quality assurance
- Create and update documentation
- Foster innovation and exploration of new solutions
- Works independently under limited supervision to determine and develop approach to solutions.
- Communicates with senior internal and external customers and vendors
- May provide guidance, coaching and training to other employees within job area.

Requirements
- 5+ years of ServiceNow experience with demonstrated success in managing technical teams in global organizations
- Preferred but not mandatory: ServiceNow Certified System Administrator, Certified Implementation Specialist – IT Service Management (CIS - ITSM), Certified Implementation Specialist – Customer Service Management (CIS – CSM) and/or Certified Implementation Specialist – Human Resources (CIS

📌 ServiceNow Business Analyst (Hyderabad)
🏢 Horizontal Talent
📍 Hyderabad