Job Summary

The Workplace Experience Enabler is a proactive, detail-focused role responsible for ensuring workplace services are delivered consistently to agreed standards-creating an occupant and guest experience that works every time, while maintaining secure working practices. The role oversees day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance with SOPs, SLAs, and performance expectations, while staying aligned with the Workplace Experience team to drive customer delight through agility and continuous alignment.
Key Responsibilities
Service Delivery

This role covers service delivery, operational control, vendor oversight, risk management, and continuous improvement.
- Deliver a consistently high level of service through strong attention to detail
- Own and enact workplace reset standards (e.g., clean desk/clear desk approach), including lost property processes and reporting
- Complete proactive checks to an agreed schedule, including reviewing ping reports,



with some checks performed after business hours to ensure occupants return to a refreshed workplace
Operations Management

The role provides functional operational control and ensures tasks, procedures, and policies are implemented and measured effectively.
- Implement workplace service tasks, procedures, and policies; monitor and measure performance
- Spot-check supplier and service provider performance to confirm contractual obligations are met
- Understand site operational/technical requirements and ensure contracts support necessary supplies and services
- Provide comprehensive workplace management for office premises
- Manage change control processes as required
Issue Resolution, Risk Incident Management

The role supports occupants by resolving concerns, escalating appropriately, and supporting emergency responses when required.
- Resolve user complaints and concerns with solutions, follow-up, and service recovery mindset
- Prepare risk assessments for self-delive

📌 Workplace Experience Enabler (Bengaluru)
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru