At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving rapid, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.
If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you
Our mission is simple: End Cyber Risk. We’re looking for a Software Development Support Engineer to be part of making this happen.
About the Role
Arctic Wolf Networks, Inc. (AWN) is seeking a Software Development Support Engineer to join our Software Development Support (SDS) organization. This role operates at the intersection of Support, Product, and R&D;, owning complex,



escalated customer-facing issues that require deep technical analysis and engineering-level troubleshooting.
You will work end‑to‑end on hard problems involving software, infrastructure, and cloud environments—often going beyond traditional support workflows. SDS engineers have access to source code, internal systems, and backend data and are empowered to drive issues to resolution, including contributing code changes and partner fixes where appropriate.
This role plays a critical part in reducing disruption to core development teams by handling advanced troubleshooting, reproduction, diagnostics, and resolution of customer-impacting issues.
Responsibilities Include:
Own and drive complex, escalated issues from intake through resolution Perform deep technical troubleshooting across software, cloud, and infrastructure layers Analyze logs, metrics, and telemetry across distributed systems Perform advanced debugg

📌 Escalation Engineer (Bengaluru)
🏢 Arctic Wolf
📍 Bengaluru