As a
CSI Lead
, you will function as the
Account Delivery Head
for strategic customer engagements, owning delivery excellence, operational governance, Continual Service Improvement (CSI) and long-term customer success.
We are looking for a technology leader with deep experience in
Enterprise IT Operations, Service Improvement Programs, AIOps, Observability, Automation and AI-driven Operations
who can modernize enterprise IT environments and deliver measurable business outcomes.
You'll lead the transformation towards
Autonomous IT Operations
, leveraging AI, intelligent automation and engineering best practices to build predictive, self-healing and highly automated enterprise platforms.
What You'll Do
Account Delivery & Customer Success
- Own end-to-end delivery, governance and operational excellence for strategic enterprise accounts.
- Build trusted relationships with CIOs, CTOs, Engineering and Operations leaders.
- Lead executive governance reviews, service reviews and steering committee meetings.
- Drive customer satisfaction,
delivery predictability and long-term account growth.
Continual Service Improvement (CSI)
- Lead enterprise-wide Continual Service Improvement (CSI) initiatives across Infrastructure, Applications, Cloud and Platform Services.
- Develop and execute transformation roadmaps focused on reliability, operational efficiency, customer experience and cost optimization.
- Improve platform availability, reduce incident volumes and drive continuous operational excellence.
AI Operations (AIOps) & Autonomous Operations
- Lead the enterprise adoption of
AIOps
and
Autonomous IT Operations
.
- Build AI-first service management capabilities using intelligent automation, predictive analytics and self-healing operations.
- Drive initiatives including:
- Predictive Incident Detection
- Intelligent Event Correlation
- AI-guided Root Cause Analysis
- Self-Healing Infrastructure
- Capacity Forecasting
- Intelligent Auto-Triage
- Automated In
📌 Account Delivery Head (Noida)
🏢 Nomiso
📍 Noida
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