Job Summary

Serves as the primary point of contact for institutional clients (funds, fund administrators and financial institutions) on payment-related inquiries and servicing needs. Responsible for managing client communications, coordinating with internal Payment Operations teams, investigating payment issues, and ensuring timely resolution of client requests.

Develops a strong understanding of payment products, payment processing workflows, SWIFT messaging, and operational controls while delivering exceptional client service.

Operates with increasing independence and a strong sense of urgency, proactively managing client expectations and maintaining ownership of inquiries through resolution.

Major Duties

- Serve as the primary client contact for payment-related inquiries, investigations, and servicing requests.
- Develop trusted relationships with institutional clients by delivering proactive communication, timely updates, and an exceptional client experience throughout the payment lifecycle.
- Liaise with Payment Operations, Sanctions, and Relationship Management teams to resolve client issues.
- Manage payment investigations involving wire transfers, payment recalls and delayed or returned payments.
- Communicate with institutional clients via email, telephone, and virtual meetings, providing timely and professional updates.
- Monitor open inquiries and ensure prompt follow-up, escalation, and resolution.
- Develop working knowledge of SWIFT messages, payment flows, banking processes and products.
- Maintain detailed records of client interactions and investigation outcomes.




- Identify recurring issues and recommend process improvements to enhance client experience and operational efficiency.
- Demonstrate client advocacy while balancing operational and risk management requirements.
- Adhere to all applicable regulatory, compliance, and operational risk standards.

Skills

- Ability to communicate effectively with client contacts.
- Strong sense of urgency and ownership.
- Ability to manage high volumes of inquiries while meeting service-level expectations.
- Ability to manage multiple priorities in a rapid-paced environment.
- Understanding of banking operations and client servicing principles.
- Understanding of domestic and international payment processes.
- Basic knowledge of SWIFT messaging and payment investigations.
- Knowledge of wire transfers, ACH payments, and banking services.

Experience

- 5 to 7 years of banking services, cash management, payments, operations, or client servicing experience.
- Experience supporting institutional or corporate clients preferred.
- Experience in handling payment investigations or operational inquiries preferred.

Shift Coverage

Late EMEA or US shift depending on the need of the role

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please contact our HR Service Center.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Client Payment Liaison Consultant, Global Banking (Bengaluru)
🏢 Northern Trust
📍 Bengaluru