Good Life Pvt. Ltd. is looking for a Manager - Customer Returns, Listing Quality & Damage Control -Ecommerce to lead our nationwide returns excellence program across Amazon, Flipkart, and other ecommerce marketplaces.

The role will be responsible for reducing customer returns, improving listing quality, preventing product damage, optimizing reverse logistics costs, and driving data-driven initiatives to enhance customer satisfaction and profitability.

- Analyze return reasons SKU-wise, platform-wise and warehouse-wise.
- Identify top return drivers (damage, wrong product, quality, sizing, misleading listing, installation, transit, packaging etc.).
- Lead weekly root-cause review meetings.
- Improve product listings (images, titles, A+, videos, dimensions, compatibility, FAQs).
- Work with Quality, Procurement and Brands to eliminate recurring defects.
- Control reverse shipping and damage costs.
- Develop packaging improvement projects.
- Monitor seller performance metrics and return trends.
- Create dashboards and executive reports.
- Recommend SOPs to reduce customer complaints and returns.
- Drive corrective and preventive action (CAPA).

KPI,s:





- Reduce customer return rate by 2030%.
- Reduce reverse shipping cost.
- Reduce transit damage.
- Improve listing quality score.
- Reduce avoidable customer complaints.
- Improve recovery value from returned products.
- Monthly savings generated from corrective actions.

Requirements:

- Experience: 3-12 years.
- Preferred industries: Ecommerce, Consumer Durables, Electronics, Appliances, Marketplace Operations, Quality or Customer Experience.
- Preferred employers: Amazon, Flipkart, Reliance Retail, Crompton, Havells, LG, Samsung, Whirlpool, Dixon, Panasonic, Udaan, Meesho or similar.

Qualification

- Graduate in Commerce (B. Com/B.Tech)
- Bachelors degree in business administration (BBA)
- Graduate (Any Stream)
- Advanced Excel (Pivot, Power Query preferred)
- SQL or Power BI preferred
- Robust analytical ability
- Marketplace operations knowledge
- Listing optimization
- Root Cause Analysis (5 Why, Fishbone, Pareto)
- CAPA implementation
- Cross-functional leadership
- Commercial understanding.

📌 Manager - Customer Returns,Listing Quality & Damage Control- Ecommerce (Gurugram)
🏢 Good Life
📍 Gurugram