"Its more than a job. As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether youu2019re leading a team, engineering processes, or driving projects, your work ensures that our customersu2019 products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouseu2014it helps shape the flow of global trade. u200E . We are seeking a dynamic and customer-focused Customer Retention Specialist to join our Contract Logistics team. How you create impact Own and manage all customer retention activities for a designated portfolio, including reporting, customer training, proactive renewal planning, and timely follow-ups. Coordinate closely with internal teams and external stakeholders to support retention efforts, ensuring alignment with commercial policies and customer expectations.
Maintain high service performance standards by proactively monitoring customer satisfaction and working with local teams to resolve issues promptly and effectively. Identify and drive continuous improvement and innovation initiatives by leveraging internal resources to enhance customer experience and operational efficiency. Lead the implementation and execution of customer engagement programs, including deployment, user training, tool optimization, and ongoing improvement planning. Analyze customer needs and identify opportunities to expand service offerings, supporting business growth through upselling and scope enhancement within existing accounts. What we would like you to bring 2u20133 years of experience in Contract Logistics / Customer Success / Contract Management or similar workplace. Strong understanding of Contract Logistics (CL) operations (non-negotiable). Proven experience in contract l