Job Summary

The objective of the team is to call the prospect leads in London that are sourced through different mediums and invite them for an open day to meet a Students Advisor. The advisors would help them apply for one of our many Vocational courses available in our University and Colleges in London.

They will require a thorough understanding of relevant systems/processes, GUS product or of the working setting. Role holders will strive to achieve set targets, organise their own day-to-day work to meet clear objectives.

Independence and initiative will be required to react to changing priorities and work circumstances, with scope to make decisions within clear parameters. This may also include responding to complaints and escalated issues, and resolving problems involving other departments. They will typically set and monitor standards within their own work area, with scope for improving operational effectiveness and quality service through the application of process improvement.
Key Activities Responsibilities
- Making outbound calls in a timely manner,



ensuring service level targets are met
- Monitor, manage high volumes of leads assigned to the individual
- Call prospect leads for multiple brands
- Navigate through different brand web sites and government sites to source information for the leads
- Accurately and efficiently update leads details into company databases (CRM)
- Make follow up calls with potential leads
- Meet individual daily, weekly and monthly targets (for quality and productivity).
- Providing individually tailored advice to all prospective students
- Exploring possible career paths for students and matching it with specific GUS offerings
- Building commonalities to gain trust and engage potential students
- Provide outstanding customer service to all students, and all stakeholders, which is timely and efficient, and encourages students to choose GUS
- Handling student enquiries regarding different programmes from potential students b

📌 Students Advisor (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad