The External Innovation function which is comprised of the C360, Search and Evaluate and Corporate Business Development teams collectively manage Lillys ecosystem of partnerships, investments, and acquisitions that accelerate our access to creative therapies and technologies. The newly established Salesforce CRM platform serves as the source of truth for historical and current partnering conversations and thereby enables line of site across Search Evaluate, Corporate Business Development, and venture teams.
The System Custodian will work with the System Owner as well as strategic stakeholders to enable the practical functionality and utility of the system to meet the primary needs of the system users. The system owner and custodian will have the primary accountability for platform governance, cross-team coordination, and alignment with broader External Innovation program objectives. Operating at the intersection of business needs and technical operations,
the System Custodian ensures that platform capabilities evolve to serve the changing priorities of External Innovation stakeholders while maintaining system health, data integrity, and operational continuity.
The System Custodian works closely with the System Owner (Salesforce SME and technical authority) to translate business requirements into platform direction, drive strategic platform roadmap prioritization, maintain operational oversite and governance as well as coordinate across SE, CBD, C360 and venture teams to maximize platform value.
Responsibilities
- Platform Governance Roadmap Authority: Define and maintain governance frameworks, decision-making protocols, and prioritization criteria for platform enhancements, configuration changes, and technical debt; partner with the System Owner to evaluate and approve releases and major system changes in alignment with External Innovation strategy.
- Cross-Functional Stakeholder Coordination: Coordinate platform priorities and release schedules acr
📌 Consultant Sales Force CRM System Custodian (Bengaluru)
🏢 Eli Lilly
📍 Bengaluru
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